Dunyo Cargo privacy and personal data protection policy
Protecting your data is our priority
At Dunyo Cargo, your trust is our most valuable asset. As a reliable partner in logistics and international transportation, we are committed to delivering exceptional service and ensuring the highest level of security at every stage of our cooperation — both in Tajikistan and globally.
We guarantee the confidentiality and security of personal data, in full compliance with international standards and the Law of the Republic of Tajikistan “On Personal Data Protection” No. 1537 dated 03.08.2018.
1. General Provisions
Dunyo Cargo respects your privacy and protects the personal data of users of our website and clients. This Privacy and Data Protection Policy governs the collection, processing, storage, and security of personal data in accordance with the lLaw of the Republic of Tajikistan “On Personal Data Protection” No. 1537 dated 03.08.2018.
Data Controller:
LLC “Dunyo”
Republic of Tajikistan, Dushanbe, Druzhba Narodov St. 62
2. Scope of the Policy
This policy applies to all users and clients of Dunyo Cargo, including:
- Consignors and consignees
- Business partners
- Job applicants
- Website visitors submitting forms or requests
3. Types of Data We Process
We collect the data only necessary to deliver our services, including:
- Contact details (full name, phone number, email)
- Order-related data (tracking number, delivery status, addresses)
- User profile data (if registered on the website)
- Survey and feedback form data
4. Purpose of Data Processing
Dunyo Cargo processes personal data solely for legitimate purposes:
- To process service requests and deliver cargo
- To register users and provide account access
- To fulfill obligations to clients and partners
- To comply with legal requirements (e.g., customs clearance)
- To analyze and improve service quality
5. Data Retention and Processing Periods
Data is retained in accordance with Tajikistan legislation:
- Contact and account data: until the user withdraws consent
- Order and accounting data: 5 years (per tax and accounting regulations)
- Website log files: deleted after 30 days
- After expiration, data is securely deleted or anonymized.
6. Use of Cookies
Our website uses essential and analytical cookies. Cookies help us analyze traffic and improve functionality. Analytical cookies require user consent.
7. Data Sharing with Third Parties
Dunyo Cargo does not share personal data with third parties, except:
- When required to fulfill contractual obligations (e.g., with logistics partners)
- When required by law (e.g., tax authorities, customs)
- When the user provides explicit consent
8. User Rights
According to the Personal Data Protection Law of the Republic of Tajikistan, users have the right to:
- Access their personal data
- Request correction, update, or deletion of their data
- Withdraw consent at any time
- Submit complaints to the relevant supervisory authority
- To exercise your rights, please contact us using the details below.
9. Data Security Measures
We take legal, organizational, and technical measures to ensure data security:
- Data encryption and secure communication protocols
- Multi-level access control systems
- Regular audits and monitoring
- Compliance with information security standards
10. Contact Information
For inquiries related to personal data processing and privacy protection, contact us at:
LLC “Dunyo”
Address: Republic of Tajikistan, Dushanbe, Druzhba Narodov St. 62
Email: info@dunyocargo.com
Phone: +992 44 610 70 30
11. Full Policy Document
For more detailed information on data handling and technical safeguards, you can download the complete document:
📄 Download: Personal Data Storage and Protection Policy
12. Changes to This Policy
Dunyo Cargo reserves the right to update this policy. The latest version is always available on our website.
Last updated: January 5, 2025
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